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Terms & Conditions

(Customers)

(We, Us, Totalee, Totalee Halal) are Totalee Halal Ltd. trading as Totalee Halal, a London based limited liability company incorporated with Company’s House UK registered under CRN 15407319 established in England and Wales, whereas (You, Customer, User) reffers to the individual or entity using the services, app, or website of Totalee Halal. This typically includes:

Customers: People placing orders through the Totalee Halal app and/or website.

Users: Anyone accessing or interacting with the Totalee Halal app and/or website, regardless of whether they make a purchase.

Usage & General:

a. Please review these terms & conditions thoroughly prior to using our services made available to you through the Totalee Halal application and website. These terms & conditions include crucial information about the services, your rights and other important relevant details. These terms & conditions are applicable to Totalee Halal App & Websites and its Services within the United Kingdom.Totalee Halal Ltd. reserves the right to modify these Terms & Conditions as & when required in accordance with Applicable Law.

b. Totalee Halal being a declared intermediary only serves as a channel between you and the Merchants and does not operate as a Merchant/Contractor.

c. Totalee Halal retains the freedom to accept or decline an order, keep or remove a user, qualify and/or disqualify participatnt(s) of any promotion campaign with our without prior notice. Notification of acceptance will be conveyed to you via the Totalee Halal App and/or website and the associated terms or agreement of relevance will outline the circumstances under which a direct contractual arrangement is established between you and Totalee Halal.

d. We recommend viewing our other Policy Pages; Privacy Policy, Cookie Policy, Promotions Terms and Compliance, Allergy and Hygiene Policy. By agreeing to these terms & conditions it is also understood that you have read & accepted our Privacy Policy, Cookie Policy, Promotions Terms and Compliance, Allergy and Hygiene Policy along with disclaimers if mentioned within each. You acknowledge that Totalee Halal Ltd. reserves the right to modify these Terms & Conditions as well as our other Policy Pages; Privacy Policy, Cookie Policy, Promotions Terms and Compliance, Allergy and Hygiene Policy as & when required in accordance with Applicable Law.

e. By signing up with Totalee Halal, you consent to receiving newsletters, promotional emails, and other marketing communications from Totalee Halal.

f. Totalee Halal reserves the right to modify these terms & conditions periodically. You will be obligated by such modifications upon receiving notification from Totalee Halal through any communication channel, including but not limited to App notification, call, text, or email. If you disagree with these changes, you are free to close your account as per Section 6.a.

g. The ineffectiveness of any clauses in these terms & conditions does not impact the validity and enforceability of the remaining provisions. Such invalid, illegal, or unenforceable clauses shall be considered as deleted.

h. We reserve the right to assign, subcontract, or transfer these terms & conditions or any of our rights or obligations, either in whole or in part, without requiring your prior consent. However, such actions will not diminish the rights granted to you under these terms & conditions or by applicable law. We will inform you if such a transfer occurs. On the other hand, you are not allowed to assign, subcontract, or transfer these terms & conditions or any of our rights or obligations, in whole or in part, as your use of the Totalee Halal App & Website and its services is considered personal, unless otherwise agreed upon.

i. Accessing or using the Totalee Halal App & Website and its services may necessitate your acceptance of supplementary terms.

j. All relevant beneficiaries & grantors are included in these terms & conditions.

k.The Totalee Halal App is available for download, and the Website can be accessed on a variety of contemporary devices with an internet connection, supporting popular operating systems like Android, iOS, or Windows, Linux, Unix which you are responsible for making available to make use of Totalee Halal App and/or website and/or its services.

l. We offer the Totalee Halal App & Website and its services \"as is\" and \"as available.\" The Totalee Halal App & Website, along with its services and any associated digital content, may encounter limitations, delays, and/or other issues inherent to internet and electronic communications usage, and there is no guarantee of continuous availability, uninterrupted service, or error-free operation. Totalee Halal reserves the right to suspend, withdraw, or restrict the availability of all or any part of the Totalee Halal App & Website and its services for business and operational reasons, with or without reasonable notice.

m. While we exert reasonable efforts to keep the information on the Totalee Halal App & Website updated, Totalee Halal does not provide any representations, warranties, or guarantees, whether express or implied, regarding the accuracy, completeness, or currency of the content on the Totalee Halal App & Website or its Merchant Store Fronts.

n. In order to utilise the Totalee Halal App & Website and its services within the United Kingdom, you are required to register on the Totalee Halal App and/or Website to create an account however, Totalee Halal retains the right, based on its processes, to determine whether or not to accept your registration.

o. To access and use the Totalee Halal App & Website and its services in the United Kingdom, you must be at least eighteen (18) years of age.

p. To register and create your account, it is necessary for you to furnish us with specific personal information, including your phone number and email address.

q. For the utilisation of the Totalee Halal App & Website, it is essential to have at least one valid payment method, such as a credit card, debit card, or any other accepted payment method.

r. Before maximising the functionality of Totalee Halal App & Website, additional details like your address may also be required.

s. There is no obligation for you to log in or utilise Totalee Halal App & Website and its services. If you decide to discontinue the use of Totalee Halal App & Website and its services, you can do so without providing any prior notice. Additionally, it is acknowledged that Merchants are not obligated to make themselves available or log in to use Totalee Halal App & Website.

t. Totalee Halal retains the right to temporarily or permanently limit your access & usage of the Totalee Halal App & Website and its services in the event of a suspected violation of your obligations (refer to Section ‎9) or any other terms & conditions, including instances where a fraud complaint is received. In certain situations, we may be unable to furnish information about the complaint while an investigation is in progress, conducted either by us or a legal authority.

u. Totalee Halal retains all rights not explicitly granted in these terms & conditions. The Totalee Halal App & Website and its Services, along with all data collected through Totalee Halal App & Website and its Services (including all intellectual property rights in all of the aforementioned), are the property of Totalee Halal Ltd, trading as Totalee Halal.

Outline:
To utilise the Totalee Halal App and/or website for ordering items from Merchants, you need to initially register for and sustain an active personal user services account, adhering to the agreed terms and conditions outlined in this agreement.
These terms & conditions govern your access and usage of Totalee Halal App & Website and its services.
Prior to accessing and utilising services provided by Totalee Halal App & Website and its services, you must carefully read and agree to these terms & conditions.
By using Totalee Halal App & Website and its services and its services, you acknowledge that you have read and accepted our Privacy Policy, Cookie Policy as well as Compliance, Allergy and Hygiene Policy.. If you do not agree, you may not access or use the Totalee Halal App & Website and its services. It is advisable to retain a copy of these terms & conditions for future reference.
Any communication from us will be conducted through push notifications from the Totalee Halal App, phone calls, text messages, or emails using the contact details provided by you during registration/signup on Totalee Halal App and/or Website.
Totalee Halal App & Website and its services are provided for your personal, non-commercial use in the United Kingdom only.

Merchants & Delivery:
All Merchants, Drivers as well as Merchants’ Drivers are autonomous third-party providers acting as contractors which are separate legal entities operating as registered businesses and freelancers that work independently and are not in employment with or acting on behalf of Totalee Halal.
While logged in, online, and within a Merchant's service area, Totalee Halal App and/or websites will provide you with information about the product(s)/item(s) offered by the Merchant before you choose to place your order.
Where Totalee Halal encourages Merchants to entertain every order that you place, still, Merchants have the freedom to accept, reject, or ignore an order. Acceptance is conveyed to you via Totalee Halal mobile App and/or websites, resulting in the establishment of a direct contract between you and the Merchants.
You might receive a request to provide a rating for the Merchant with whom you place an order as well as the Merchant may also have the option to rate you. While the act of rating alone does not lead to the restriction of access to Totalee Halal App & Website or its services for either you or the Merchant, however, both parties may view the ratings in Totalee Halal App and/or websites. These ratings could influence your decision to order from a Merchant or the Merchant's decision to fulfill your request.
Merchants are accountable for fulfilling any obligations that may arise from the processing of the order placed with them.
Should you place a Pick-Up order, you shall be responsible for picking it up from the Merchant with which you place the order.
You shall be charged for delivery by Merchant where items shall be delivered to you by the Merchant's Delivery Driver, Employees or Staff which are arranged by the Merchant and not by Totalee Halal.
Totalee Halal and its coverage areas are and shall be updated & notified to you from time-to-time, however, Totalee Halal doesn’t guarantee service availability in coverage areas through all the times.

Privacy Policy:

Totalee Halal gathers, utilises, and shares information from or about you in accordance with the details outlined in Totalee Halal's Privacy Policy.
Privacy notices originating from Third-Party/Merchant controllers may also apply while acquiring Totalee Halal App and/or website Services or Merchant Services acquired using Totalee Halal App and/or website.Provision of said applicable notifications being responsibility of Third-Party/Merchant(s) shall be expected from Third-Party/Merchant(s) for which you can reach the Third-Party/Merchant(s) directly to request copy of their Privacy Notice.

Fees, Transactions & Payments:
Cost & Charges:
i. When you place an order via the Totalee Halal App or Website, you are acknowledging your agreement to cover the applicable fees outlined in the Totalee Halal App or Website. Additionally, you will be considered responsible for any charges or fees associated with your account.
ii. Based on the delivery location, Merchant location, and the selected item(s), the charges shall be displayed on the Totalee Halal App and/or Website prior to placing a request. It is important to note that the actual amount billed to you could, in certain instances, differ from the initial estimate owing to the reasons including but not limited to change in delivery location or change in order after the order is placed etc.
iii. Additional charges, costs, and/or fines may be applied by Totalee Halal or the Merchant based on your usage ]or misuse of the Totalee Halal App and/or website when placing an order with the Merchant. (For example, compensation or indemnification for any related damages, losses, injuries incurred at or to Merchant and/or Delivery Driver during a pick-up order or delivery..
iv. All charges may be applied if the service goes unfulfilled due to your actions or inaction (for instance your absence at the pick-up or delivery location)
v. Your order invoices shall be visible in your past orders/order history section which you can view at any time, also you may be issued an invoice from Totalee Halal after delivery of an order with VAT included if applicable.

By using and/or placing orders through Totalee Halal App and/or Website you agree & acknowledge that Merchants have the right to update item(s) as well as delivery cost & charges as per their convenience which may appear changed from time to time.
Tips are given as an option in the Totalee Halal App & Website which you may choose to pay either by app or in person on top of your order amount to show appreciation to the Merchant you place the order with. You may feel free to advise the Merchant on to whom your paid tip should go to, however, Merchants have the right to choose between disbursing the tip among their staff or to keep it to themselves. Tips submitted through Totalee Halal App and/or Website shall be collected & transferred to Merchants.
Unless otherwise agreed, all charges are to be paid or deducted from the payment method immediately upon placing a request. Totalee Halal will charge payment from your added payment method linked to your account. Subsequently, Totalee Halal will issue a receipt to you via email. In the event that your primary payment method is not accessible, Totalee Halal may utilise an alternative secondary payment method if available. Should your payment method(s) be inaccessible, Totalee reserves the right to persist in attempting to collect the outstanding payment from any and all payment methods associated with your Totalee Halal account.
Charges include relevant taxes, such as VAT, unless expressly mentioned otherwise.

Cancellations & Refunds:

Cancellation and charge incurred owing to the cancellation may vary depending on when and how you choose to cancel your order. Cancellation transaction amount may take 7-10 business days to reflect in your bank

Should you choose to cancel your order before the Merchant has accepted & started to prepare the order, you may not be charged, however Merchant holds the right of final decision by choosing between whether to continue to prepare or not.
Should you choose to cancel your order after the Merchant has accepted & started to prepare your order, you may partially or fully be charged, however Merchant holds the right of final decision.
Should you choose to cancel your order after the order has been picked up from the store, you may be charged the full cost, however Merchant holds the right of final decision.

Any refundable charges (if) incurred during this process may take 7-10 business days to be reflect in your bank. Refunds may be processed for;

wrong order being delivered.
restaurant & Dessert orders canceled owing to a 45 minutes delay in delivery or delivered later than 45 minutes.
for Butchery items: orders canceled owing to a 72 minutes delay in delivery or delivered later than 72 minutes.
for Grocery items: orders canceled owing to a 72 minutes delay in delivery or delivered later than 72 minutes.

Termination:
You have the liberty to use Totalee Halal App & Website and its Services at any time (where and when available) and can conclude these terms & conditions and terminate Totalee Halal App & Website and its Services by closing your account.
These terms & conditions and your access to the Totalee Halal App & Website and its services may be terminated by us with immediate effect if we determine that there is a breach by you of these terms & conditions or any other agreement between you and Totalee Halal for the provision of Totalee Halal App & Website and its Services.
In its sole discretion, Totalee Halal may terminate these terms & conditions or discontinue the Totalee Halal App & Website and its services at any time, with or without notice.
If we are unable to charge any due or relevant charges to your preferred payment method, we may suspend or remove your access to Totalee Halal App & Website and its services until payment is made.
Upon termination, you must promptly settle any outstanding charges owed to Merchant(s) or Totalee Halal. Such charges will persist after termination, and we retain the right to pursue collection even after termination.

Liability Limitation:

These terms & conditions do not restrict or exclude any liability that cannot be legally restricted or excluded, such as liability for death or personal injury resulting from negligence, and liability for fraud or fraudulent misrepresentation. They also do not modify your rights as a consumer that cannot be excluded under applicable laws.
Emerging out of or in connection with the use of the Totalee Halal App & Website and its services, Directors, Officers, Employees, Workers, Agents, and/or subcontractors associated with Totalee Halal trading under Totalee Halal Ltd, bear no liability under or in relation to these terms & conditions. This includes, but is not limited to, liability in contract, tort (including negligence, misrepresentation), breach of statutory duty, restitution, or otherwise for any of the following:loss of profits;
loss of sales or business;
loss of agreements or contracts;
loss of anticipated savings;
loss of use or corruption of software, data, or information;
loss of or damage to goodwill
indirect or consequential loss.
Directors, Officers, Employees, Workers, Agents, and/or subcontractors associated with Totalee Halal trading under Totalee Halal Ltd, bear no liability for:an(y) order not being accepted.
damages or losses resulting from any transaction between you and Merchant(s).
availability and description of item(s)’ ordered from listed Merchant(s)
failure to deliver or delay to deliver the ordered item(s) owing to causes outside of our control
Totalee Halal's maximum liability to you, whether in contract, tort (including negligence, misrepresentation), breach of statutory duty, restitution, or otherwise, arising out of these terms & conditions or otherwise, their subject matter, or in connection with the provision of the Totalee Halal App & Website and its services, shall not exceed two hundred pounds sterling (£200), unless otherwise agreed.
Directors, Officers, Employees, Workers, Agents, and/or subcontractors associated with Totalee Halal, trading under Totalee Halal Ltd, bear no liability for business losses. The Totalee Halal App & Website and its services are intended solely for private use. If you choose to use the Totalee Halal App & Website and/or its services for any commercial or business purpose, Totalee Halal will not be held liable to you for any loss of profit, loss of business, loss of revenue, business interruption, or loss of business opportunity, whether or not such loss could be reasonably expected to result from our negligence or breach of these terms & conditions.
You are responsible for any harm incurred by us due to your breach of these terms & conditions, improper use of the Totalee Halal App & Website and its services, or violation of any laws or third-party rights. You are accountable for all actions carried out through your account, unless such activities are unauthorised by you, and you are not otherwise negligent.
To access the Totalee Halal App & Websites and its Services, you agree to indemnify, defend (at our discretion), and protect us and our respective Directors, Officers, Employees, Workers, Agents from any and all claims, liabilities, expenses, damages, penalties, fines, social security contributions, and taxes arising from or related to a violation of these terms & conditions, a breach of applicable law, or third-party claims directly or indirectly associated with your use of the Totalee Halal App & Websites and its services.

Dispute Resolution:

In case of a dispute, you are required to file a complaint by:sending an email to support@totaleehalal.co.uk, or;
contacting us on our support line at +44 20 8095 2088.
In the rare event that we cannot reach a resolution, we will collaborate with you to explore ways to settle the dispute, which may involve mediation.
Totalee Halal explicitly reserves the right to bring the dispute before a court.
Totalee Halal does not commit to utilising an online dispute resolution platform for resolving consumer disputes.

Your Obligations:

When utilsing the Totalee Halal App & Website and its Services, you are required to adhere to all relevant laws. Your use of the Totalee Halal App & Website and its Services should be in accordance with lawful purposes and as intended in these terms & conditions. It is prohibited to misuse the Totalee Halal App & Website and its Services or attempt to defraud either us or Merchants.
When registering an account and utilising the Totalee Halal App & Website and its Services, it is essential to furnish precise and comprehensive information.
Your account is designated for personal use and cannot be licensed or shared unless expressly permitted by Totalee Halal App & Website and its Services. After creating an account, you:
are prohibited from registering more than one account unless expressly approved in writing by us;
must not permit third parties to utilise your account or transfer it to a third party;
are required to maintain accurate, complete, and up-to-date account information;
must ensure the confidentiality and security of your login details at all times; and
must promptly inform us if you have reason to believe that someone else is aware of your username or password, or if you suspect unauthorised use of your account.

You are accountable for covering any fees or charges associated with the delivery of Merchant Services through your Totalee Halal account.
While utilising the Totalee Halal App and/or website and its Services, you are prohibited from causing any disturbance, irritation, inconvenience, or property damage, whether to Totalee Halal, the Merchant, or any other affiliated party, including Merchant Delivery Drivers.
You will not be charged for utilising the Totalee Halal App & Website and its services. Nevertheless, we retain the right to implement a usage charge. In such an event, you will be notified via email and provided with the option to terminate these terms & conditions before the introduction of any charges. Opting to terminate these terms & conditions will result in the cessation of your access to and use of the Totalee Halal App & Website and its services.
When utilising Totalee Halal App & Website and its Services to avail promotions, kindly read our Promotion Terms.

Ownership & rights:
a. Totalee Halal retains all rights not explicitly granted in these terms & conditions. The Totalee Halal App & Website and its Services, along with all data collected through Totalee Halal App & Website and its Services (including all intellectual property rights in all of the aforementioned), are the property of Totalee Halal Ltd, trading as Totalee Halal.
b. You and any third party are prohibited from:licensing, sublicensing, copying, modifying, distributing, creating, selling, reselling, transferring, or leasing any part of Totalee Halal App and/or websites;
attempting to reverse engineer or extract the source code of Totalee Halal App & Website, except as allowed under law;
launching or causing the launch of any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any part of Totalee Halal App & Website or data;
using, displaying, or manipulating any of Totalee Halal Ltd. or Totalee Halal Names, Marks, or Works for any purpose/s other than using the Totalee Halal App & Website;
creating or registering any businesses, URLs, domain names, software application names or titles, or social media handles or profiles that include Totalee Halal Ltd. or Totalee Halal Names, Marks, or Works or any confusingly or substantially similar mark, name, title, or work;
using Totalee Halal Ltd. or Totalee Halal Names, Marks, or Works as your social media profile picture or wallpaper;
purchasing keywords (including, but not limited to Google AdWords) that contain any Totalee Halal Ltd. or Totalee Halal Names, Marks, or Works; or
applying to register, reference, use, copy, and/or claim ownership in Totalee Halal Ltd. or Totalee Halal Names, Marks, or Works, or in any confusingly or substantially similar name, mark, title, or work, in any manner for any purposes, alone or in combination with other letters, punctuation, words, symbols, designs, and/or any creative works; except as may be permitted in the limited license granted under section 10 (c) below. Conditional upon your adherence to these Terms, we provide you with a personal, global, non-exclusive, non-transferable, revocable, and non-sublicensable license to install and/or utilise Totalee Halal App & Websites on your device exclusively for your individual use and to access information made accessible through Totalee Halal App & Websites. All rights not explicitly granted herein are retained by Totalee Halal Ltd, trading as Totalee Halal.

Governing Law:
These Terms shall be solely governed by and interpreted in accordance with the laws of England. If you reside in England or Wales, you can initiate legal proceedings regarding the Services in the English courts. If you reside in Scotland, you can commence legal proceedings regarding the Services in either the Scottish or English courts. If you reside in Northern Ireland, you can initiate legal proceedings regarding the Services in either the Northern Irish or English courts.

Last updated: Jan 5th 2025

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